Having a dependable and consistent approach to care is vitally important for people accessing the National Disability Insurance Scheme (NDIS). Clients who experience constant changes in support workers, uncoordinated schedules or breakdowns in the lines of communication may have feelings of anxiety and loss of trust in the system due to the added level of confusion that arises from all these changes. The ability to schedule services with the aid of an electronic management system or digital appointment scheduler has improved a service provider’s ability to coordinate client care, and, as a result, NDIS participants are receiving a more stable and continuous level of support than in the past. This post discusses how technology is improving the way client-centred care is provided, why it is necessary for providers within the disability sector to use technology, and how technology can help ensure that people accessing the NDIS receive a consistent level of care. Understanding the Im...